As stated in our Mission Statement, "Actions Speak Louder than Words" directly reflects what we at Phoenix Management Consultants strive for.  Being committed to "Rising Above Your Expectations" is the basis of what we provide to you, the Client, to ensure that your property values/investment increase as well as provide a better/safer place to reside.  We have enclosed several testimonials since the start of our venture from current and new clients for your review on our services.  We hope that by reviewing the statements below, you can see that we are here to work for YOU! 

April 8, 2008:
To Whom It May Concern:

This is a letter of reference for Phoenix Management Consultants.  I have had the pleasure of knowing Mr. Mammen for approximately seven (7) years, perhaps longer.  Mr. Mammen is the Association Consultant for Sunset Village Homeowners Association in West Covina.  We (the Board of Directors of the Sunset Village Homeowners Association) have worked with Mr. Mammen while he transitioned into his own business, Phoenix Management Consultants.

Mr. Mammen has always been professional, knowledgeable and pleasant to work with.  He takes care of issues in a timely manner.  Over the years, he has developed a portfolio of contacts that help make selecting a vendor easy.  However, he is always open to ideas from the Board and welcomes suggestions from others.  He returns calls promptly and fields all sorts of questions, complaints and situations with skill and grace.  Mr. Mammen knows the laws governing condos, pets, noise, security, graffiti, any topic.  He knows how to defuse angry people calmly.

Throughout the years, the Board has always been happy with Mr. Mammen's leadership.  We are even happier now, since he is directing the entire company!  We know that he has our best interests at heart and he will be there for us when things get tough.  As a matter of fact, Mr. Mammen guided our Association through a difficult lawsuit to a very satisfactory settlement.  

If there are any questions, please do not hesitate to contact me directly.

Very Truly Yours,

Anne Ramirez, Secretary
Sunset Village Homeowners Association
c/o 446 North Orange Avenue
West Covina, CA 91790

April 14, 2008

Village Grove Townhouse Association
1442 Via Del Rio
Corona, CA 92882

To Whom It May Concern:

I have been honored to write a few words with regard to our new management company, Phoenix Management Consultants.  Let me begin by stating that our choice in hiring Phoenix was done in a competitive arena with five other management companies in contention for our contract.  By far, Phoenix presented the best business plan to meet/exceed the needs of our Community.  It was a giant leap into the 21st century (web-site access) for this Association.  

As the President of this Association, I can enthusiastically recommend Phoenix Management Consultants based on their performance for our Community.

Sincerely,

James R. Peck
1436 Camelot Drive 
Corona, CA 92882

April 22, 2008

To Whom It May Concern:

From:  Jane Gately, President
            Stonewood Park Homeowners Association

RE:  RECOMMENDATION FOR PHOENIX MANAGEMENT CONSULTANTS

The Board of Directors at the Stonewood Park Homeowners Association have had the pleasure as having Steven Mammen as our management representative for seven (7) years.  We originally met Mr. Mammen through his prior management firm and eventually transitioned to his new company, Phoenix Management Consultants.

There are many reasons why we have stayed with Mr. Mammen, mainly because he is reliable, hard-working and conscientious.  Mr. Mammen is very professional and takes good care of our Community to ensure that all members are happy.  Now that he has established his own company, he will pass along the knowledge and expertise to his employees.

We have found that Phoenix Management has brought our Community into modern day operations with the Jenark software as well as web-site capabilities.  Our members have expressed positive comments on the accessibility to documents on the web-site as well as being able to make secured on-line payments, review of their assessment account ledger and being able to forward service requests/inquiries.  

With this said, I, as well as the other Board Members of our Association, would strongly recommend Phoenix Management Consultants to any interested community.  

If you should need further information, please feel free to contact the undersigned at the address listed below.

Regards,

Jane Gately, President
President of Stonewood Park HOA
555 South Azusa Avenue; Unit 35
Azusa, CA 91702

June 2, 2008

To Whom It May Concern:

I am writing to you with regard to the services and expertise provided by Phoenix Management Consultants.

Our Community is a newly established development with the Developer recently leaving the Board of Directors.  Phoenix Management Consultants made the transition easy and effortless so that the Board and its Members did not have disruption in services.

Frankly, our community faced many issues upon the departure of the Developer of our Association and Phoenix was always there to guide our new Board and assist in getting problems resolved quickly and cost-effectively.

Through the recent transition, We have found that our new relationship with Phoenix has produced more communication and they are more pro-active to issues than our prior management firm.  This has been a BIG PLUS with our diverse community to bring everyone together.  They recently assisted in coordinating a "Hawaiian Themed" social to introduce themselves as well as celebrate the departure of the Developer.  We had over 100 guests (including the Mayor of Diamond Bar) that were very impressed with the festivities and interaction with the Board/Management.  This brought our community together and I am certain that, with this company, this will lead to better communications and involvement within our community for years to come.  

I thank you for your time and please feel free to contact me directly for further information or inquiries on our management company.

Sincerely,

Peter Pirritano, President
Vantage - Diamond Bar HOA
(626) 961-5541
ppirritano@farmersagent.com

June 29, 2008

TO WHOM IT MAY CONCERN:

For approximately five years, I have had the pleasure of working with Steve Mammen as our property consultant for the Park East Three Homeowners Association.  We are a 318 Unit Planned Unit Development, with approximately 7 acres of Common Grounds including two Pool Areas, two Tennis Courts, a Clubhouse, two Playground Areas and a Jogging Track.

Due to the size of our property, we have the need for experienced property management and have been extremely fortunate to have Mr. Mammen and now, Phoenix Management Consultants, working with us. 

Although our needs change from day to day, Phoenix has always handled the situations in an extremely prompt, professional manner.  Although they are few, we have had emergency situations that require immediate action/attention.  Phoenix has always handled these cases quickly and to successful conclusions.  

I would, without any hesitation, recommend Phoenix Management Consultants to any size property, whether large or small, for their Association needs.  If there are any questions you may have, please feel free to contact me directly at (951) 205-0248.  

Sincerely,

Vicki Moses, Secretary
Park East Three Homeowners Association

September 3, 2008

To Whom It May Concern:
I am writing to you on behalf of the Board of Directors of the Cinnamon Creek Community in San Dimas.  We have had the pleasure in working with Steven Mammen as our Community Consultant for over 4 years.  

While with our prior management firm, we met Mr. Mammen when we were dissatisfied with another agent and had the fortune of being assigned Mr. Mammen as our agent.  At that time, the Association faced many obstacles in respect to water intrusion problems within our Community.  That year, we received over 30+ inches of rain and out of the 118 total units within our Community, 87 of them leaked through the siding/structure.  Mr. Mammen was very instrumental in guiding our Association in creating a plan to address the issues at hand to long term solutions.  This was done so that the Board of Directors was taking an educated approach to ensure that all aspects were considered to identify the problem and properly address it.  There was never a time where the Board Members were not in step with the actions and decisions being taken given our close working relationship with Mr. Mammen.    I, as well as the Board Members, are pleased to announce that we are in our final stages of completing this project with installing new siding of a composite (cement) material to all buildings and repainting the Community to bring up property values.  

We were also pleased to have followed Mr. Mammen to start his new venture with Phoenix Management Consultants.  Mr. Mammen has always welcomed the Board's input on matters and he often asked of feedback to his ideas on improving communications (i.e. web-site) as well as focusing on problems at hand (currently collections of past due assessments).  We were happy to see these ideas transcend into his new venture and to the benefit of our Association.  

Our members have commented positively on the access to the dedicated web-site as well as their interaction with the staff.  We have had nothing but positive feedback to their experiences in trying to get their concerns/inquiries resolved.  I was very impressed with their responsiveness as well as knowledge to issues.  

I can honestly recommend Phoenix Management to any prospective Association that has interest to improving efforts within their Community. 

I appreciate your time on this matter and please feel free to contact me directly if in the event you have any questions.  Thank you.

Sincerely,

Dan Rivera, Vice President
Cinnamon Creek Homeowners Association
(909) 260-9719 (cell)      

October 30, 2008

To Whom It May Concern:
As Secretary of the Board of Directors of the Lake Arrowhead Chalets Homeowners Association, I am writing to you with regard to the work and services provided by Phoenix Management Consultants. 

Speaking on behalf of the Board, we have been quite pleased with the services provided to date.  After signing with Phoenix, we have seen a major difference in the leadership and knowledge with regard to Governing Laws and Civil Code displayed by our consultant.  Additionally, they help us with our budgeting and provide the Board of Directors with monthly financial statements.  

Phoenix understands and support our goals and objectives and work diligently to stay on course as they realize our special needs and requirements given or varied climate.  Given that they also have several clients in our area, it was beneficial to our Association to have someone knowledgeable to vendor sources as well as the demographics.  This helps us not only with purchases, but optional resources towards completing goals in a timely manner. 

Phoenix has additional challenges in our atypical Association in that we have two HOA's (Master and Timeshare - of which also has its own Property Management Company); so not only does Phoenix have Association Members, but Timeshare Owners and their Management Company/Staff to work with and balance the scales.  The Master Association is responsible for the exterior of all units collectively, the Clubhouse and  Common Grounds (which can become quite complex in dealing with various problems, personalities and opinions while striving to maintain a harmonious balance).  However, they have done a remarkable job which is appreciated by all.

Phoenix's staff has always been courteous and helpful when members call in to resolve issues.  The same with requests, they are attentive and acknowledge receipt, however, they also are honest in stating that they may not have a definite answer for you immediately and do get back to you once the information is obtained.

Additionally, we are pleased to have the opportunity of offering members the capabilities of the dedicated web-site whereby they can obtain/access information as to what is going on in the Community and keep informed. With this access, it gives members at large an additional resource to Phoenix day or night!!!

Throughout this time, Phoenix has managed our Community in an exceedingly professional manner.  Phoenix has demonstrated a continued willingness to go "above and beyond" their role as property managers to assist with special unforeseen needs which may have arisen from time to time.  I would highly recommend Phoenix Management Consultants to any Community in need of good, consistent and quality management. 

Sincerely,

Judy Vander Horck, Secretary
Lake Arrowhead Chalets

January 2009:

To Whom It May Concern:

We are a gated golf course community consisting of 270 properties in Upland, CA.  I wanted to provide some positive comments to the services and interaction with our new management company, Phoenix Management Consultants.  

The Board of Directors of our Community (consisting of 9 Directors) appointed myself and the Treasurer to seek out a new firm for management services of our Association and we were given a recommendation from another client to their services.  

Upon several meetings, we both felt that Phoenix Management Consultants provided a comprehensive business package that met our needs that were lacking from other management agencies given our specific needs to run our Community.

Since starting with our new management company in June, we have received nothing but positive comments  from many members on the responsiveness to concerns.  Phoenix Management Consultants has been very responsive to every request that our members and the Board has made since assuming the role of management of our Community.  The employees at Phoenix are a "breath of fresh air" compared to our prior management company.  Our members like the fact of getting a "live" voice on the line and like the fact of receiving monthly billing statements rather than sending out a year's worth of assessment payments at once.

I personally enjoy the fact that I no longer have to worry about the newsletters that I was designated to create/ hand-deliver. When I was handling the task of publishing the newsletters, I was, at best, getting one out every two to three months.  Now that we receive monthly newsletters, provided by our new management company, in our billing statement each month it has made my job much easier as well as keep our membership more informed to what current events are happening within our Community.   Phoenix's recommendations have now ensured that we are in compliance with the Davis Sterling Act as well as California Civil Code.  Our prior management company gave us little help in this area. 

I could go on about many improvements Phoenix has brought to our Association, however, I believe that my comments above speak for themselves.  

Sincerely,

Ralph A. Hiller, President
Upland Hills Country Club Condominium Association

January 22, 2009

To Whom It May Concern:

I am writing to you with regard to my experiences and interaction with Phoenix Management Company.  I have known Steven Mammen for six (6) years as he was our property manager in his prior employment before venturing off to start his own establishment, Phoenix Management.

When Steven informed us that he decided to leave his prior employment to start his own business, the Board was saddened by this announcement and wished him well.  During his tenure, he was very interactive with our Community that encompassed 274 properties.  He knew people by name, their concerns and had an overall care of matters.  I can tell you this as I met with Steven, as the Board representative,  weekly on walk-through inspections and saw that matters were taken care of.

Unfortunately, given the bleak economic times, the Association felt best to not move onto a new venture and allow Steven's dream to unfold.  The Board kept in touch over the months and were pleased with his success in nurturing his vision to provide more "hands-on" services to his clients.  Now with Phoenix Management, I see what we were missing in those months while we were away! 

I do want to make a point in talking about the Phoenix staff so that they are recognized.  I have been a Board Member for many years and I can honestly say that the staff "goes above and beyond" in making sure matters are taken care of promptly and efficiently  Personally, I was tired of getting calls from homeowners on issues that our prior management did not respond to and felt at ease once Phoenix Management took over.  Overall, it is the personal touch that they provide and often I have called on a Saturday or after hours and they answer the phone!!!  The staff at Phoenix Management sincerely must accept my thanks for their continued efforts.        

I am more than happy to answer any questions that you may have on my comments made on our NEW Management Company.  You may reach me directly at (909) 982-5926.  Thank you for your time.

Respectfully,

Norm Frazier, Vice President
Upland Hills Estates Homeowners Association

March 2009

Fellow Board Members:
I write to you with regard to the services provided by Phoenix Management Consultants. I am a Board Member in Rancho Cucamonga consisting of 279 properties that require a lot of attention and assistance from our membership.  Our community has faced many challenges and several management companies in the years I have been on the Board.  Many Association's look for basic services to be carried out over meetings and (from what I can attest to) not carried out (??).  This has caused much frustration amongst the Board as well as the membership as matters dragged on and on.  This happened from management company to management company....until we found Phoenix!!! 

Surprisingly, over the last several months we have seen a dramatic change in our community.  I am pleased to tell you that Phoenix Management has really assisted our community to getting the "ship straight".  By saying this, we are gaining compliance on CC&R violations as well as getting communications (such as monthly newsletters) to our membership to inform to what is going on in our community. 

The staff is very helpful in efforts to getting matters resolved.  Our members have expressed appreciation to getting a staff member on the phone and have resolution to their concern in a timely manner.  Further, our manager is very responsive in communications to the Board of Directors on matters on a daily basis.

It is refreshing to see such responsiveness and follow-through from this management company versus what we have experienced in the past.  I would recommend to any potential community interested in improving operations and the overall investment of the Association. 

I appreciate your time in reviewing this and hope that this is helpful to your decision.

Sincerely,

John Durbin, Board President
Sunrise - Rancho Cucamonga HOA

March 12, 2009

To Whom It May Concern:

I am pleased to write to you with regard to my Community's relationship with Phoenix Management Consultants.  Our Community joined Phoenix in December 2008 and our Board has seen positive results and inter-workings with this management company from the beginning of our relationship.  I have been on the Board of Directors for only a year, however, have expressed frustrations from our prior management firm (as a Homeowner) of "going through the motions" and not getting things done in a timely manner.  That is the reason I joined this Board given such frustration and apathy to ensure my interests are protected.  

We have found with Phoenix that there actually is a company that will back up what they say they will do!  Since we have signed on, we have received responsive and pro-active messures taken by the management company to correct and resolve issues promptly.  Also, their guidence to Civil Code is most helpful and I am more comfortable in decisions I make for this Association. 

The biggest "kudos" is to their Collections Department as they have been very pro-active in our concerns of delinquencies over the last year and they have responded by recouping over $26,000 in outstanding assessments with members. Given that we are only 72 units, this had hobbled our Community financially.  Their dilligence has assisted our Association tremendously, given our prior management did not attend to these issues.  I personally look forward to our meetings to see what we have collected over the month given such harsh economic times!

I would recommend this management company to anyone in need of services and I can honestly say that I am proud of what this firm has accomplished in the time we have had them.

Sincerely,

Betty Dominguez, Treasurer
Harvest Condominium Association

I am writing to you with regard to our management company, Phoenix Management.  We have worked with Phoenix since their inception and our Board has been very pleased with their services.  Being in the High Desert, we have been self-managed for several years and had little results to matters taken care of and our property values declining.  When Phoenix came on to manage our community, we have seen improvements as well as a plan to ensure that we are funding our reserves while attending to monthly projects.

We are very happy on moving forward with matters with our management company that I believe truly cares about our community and getting matters resolved promptly.  Our representative has been available after hours and has even come by on Saturday's to resolve emergency issues when called!!  That is what I call service!!! 

I would recommend this company to any Association in need of responsive results.

Thank you,

Kelly Hardin, Secretary
Mountain View Estates - Hesperia, CA

July 16, 2009

To Whom It May Concern:

I have been asked to provide my positive experience with our management company, Phoenix Management Consultants.  We are a community of 55 units in Lake Arrowhead that Phoenix began managing in October 2008.  Before this, we were self managed given embezzlement issues with the prior on-site manager and happy to say corrected before Phoenix took over.

We have experienced positive results with Phoenix to date and have had the relief of having a professional company handle our daily operations with the new on-site manager.  Many tasks are handled promptly and members are responded to quickly.  We, as a Board, feel that given our prior prediciment that we have gotten this community back on track and in good hands with Phoenix to take care of matters. 

We recently completed an extensive dock rehabilitation project and Phoenix was instrumental in making sure that the project was completed  timely and before the Memorial Holiday as this is our "official launch" to the summer season.  As a project manager myself, I was impressed with the with their willingness to help to see this completed.
 
Our accounting (which is a touchy subject given the events described above) has been handled professionally and Wendy (Accounting Supervisor) has been a vital person and value to our needs. 

As reading the other testimonials, I can honestly say that they hold true as Phoenix's staff has stayed clear, comprehensive and objective to helping our community further the success to getting back on track and bring this community to the shape of what it was before...the Jewel of the Lake.  Thank you so much Phoenix for this...

Sincerely, 

Dave Hall, Treasurer
Edgewater Shores HOA
Lake Arrowhead, CA 92352
  

August 5, 2009

I am writing to you with regard to my interaction with Phoenix Management Consultants.  I am the on-site manager for Lake Arrrowhead Chalets Association.  Steve Mammen has been our agent for 4 years.  I have been the manager for this community for over 15 years and have seen many property managers come and go.  I am happy to state that I have had more of a positive experience working with Phoenix Management over the last several years. Steve has really helped our community with communication and overall function.  I am sincerely greatful for his assistance and guidance on matters to make our community better.  He has demonstrated leadership to this community as well as his staff to ensure our interests are kept first at hand.  I would recommend Phoenix to any community if you wish to better your Association.

Sincerely,

Guillermo Bonilla, On-Site Manager
Lake Arrowhead Chalets Homeowners Association
(909) 228-8076

August 18, 2009

TO WHOM IT MAY CONCERN:

I write to you with regard to the services provided by our Management Company, Phoenix Management.  We are an association of 54 single family homes located in Upland. 

Initially, we were managed by a company located in San Diego and had little service given the distance the rep. had to drive to our community to see what was going on...Needless to say given the housing market, we had many properties empty and not paying their Association dues.  We had many problems with getting matters resolved with delinquincies and members not in compliance with our policies of the association.

We were happy to find Phoenix to assist us with getting matters turned around.  They have assisted us with rules compliance as well as addressed the collections process to recoup funds for our community.  We are extremely happy with Phoenix and would recommend them to any interested community.  Thank you and please feel free to contact me for any further information.

Sincerely,

Tony Trejo, Vice President
Mountain View at Upland HOA
1551 North Himalayas Street
Upland, CA 91786

September 25, 2009

To Whom It May Concern:

I am writing with regard to my interaction and positive experience with Phoenix Management Consultants since they have managed our property in Corona in April 2008.  I have worked with both Christina and Steve within my tenure on the Board of Directors at the Village Grove Townhouse Association. 

Phoenix Mgmt. has been instrumental in getting our Village Grove Townhouse Association on the "right road".  They have guided us in respect to upgrading our maintenance program.  They have interacted with the Corona City Management regarding upgrading of our vast landscape/watering system. 

The vendors that have been recommended have been more than satisfactory in caring for our property.

Phoenix Mgmt. has displayed an overall "care" to our needs in which I have found lacking in prior management companies.  As Treasuer of the Village Grove Towhouse Association, I am pleased with Phoenix Management Consultants' performance to date.  

Sharyn Smith, Treasurer
Village Grove Townhouse Association
Corona, CA 92882

10/05/2009

To Whom It May Concern:

I have been asked to write a few words on the experience our community has had with regard to management services with our current managment company, Phoenix Management. 

I am happy to announce that we have have nothing but positive results from this management company to all aspects of our needs to keep our community's values at their optimum level.  I have been on this Board of Directors for four years and have observed such apathy with the prior management agent/company to get matters resolved.  I truly did not think that they did not have our best interests in mind to assist us personally.  I was glad to see our Association transition to Phoenix Management to better our conditions.

I can attest to their dedication to getting matters resolved (be it large or small of requests).  We have great communications with our representative and the staff to keep the Board in tune to the daily operations.  I had found with our prior management that I had to keep a log of outstanding issues so that matters did not slip through the cracks.   Be it that we are a 159 unit community, many requests come in daily from our members and it was hard for myself to personally track that matters were being addressed promptly.   Now with the action lists and telephone logs provided by our representative, I don't have to do this anymore and my contacts are more of review of matters rather than following up on matters to see why they are not resolved.

I would recommend this company to any community in search of positive and pro-active results to improve your Association.  Thank you for your time and please feel free to contact me directly at the number listed below.

Sincerely,

Dr. Howard Morgan, Vice President
Via Del Lago HOA
Chino Hills, CA 91709
(909) 628-9813

October 16, 2009

My name is Colleen Phelps and I have been on the Board of Directors at the Upland Hills Country Club Condo Association for 2 1/2 years.  We have had Phoenix Management Consultants working with us for over a year now, and I am happy to say that they have been a great asset to our community.

I am the Director (of 9 Directors) in charge of the pool areas here at Upland Hills, and Phoenix has been a joy to work with. They are professional, courteous and, most of all, we can count on them to follow up, when necessary, in a timely manner.  They provide our members with informative newsletters each month.  I have heard from many residents say that they really appreciate the monthly publications and enjoy reading them.

I feel confident in recommending Phoenix Managment Consultants to anyone who wants a "top-notch" firm working with them.  You won't regret selecting them as your management team. 

Sincerely,

Colleen Phelps, Secretary
Upland Hills Country Club Condominium Association
835 Pebble Beach Drive
Upland, CA 91784

November 2, 2009

To Whom It May Concern:

I am the Board President of the Sunset Village Homeowners Association in West Covina.  I have been a resident of the Association for 5 years and a board member for most of the time I have lived here. Being a prior board member from the Association I had moved from, I was impressed with many aspects Phoenix has to offer.  We have worked with Phoenix Management since the start of their company as we had Mr. Mammen as our agent prior to him starting out his own venture.  The reason we followed Mr. Mammen was due to his work ethic and overall care to our community's concerns and we felt he had our best interests at heart. 

Through the two years at Phoenix they have displayed a superior level of service and follow-through on matters.  The staff is very helpful to getting matters taken care of timely as well as professional to deal with.  They have also assisted us with keeping our delinquencies down through this tough economy.  Overall, Phoenix Management has done an excellent job with managing our community in my opinion.

I am more than pleased to recommend Phoenix Management to any community as they have proved to be a valuable asset to assisting our Association.  If you have any further questions, please do not hesitate to contact me directly at (626)  497-2659.  Thank you.

Tina Alvarado, President
Sunset Village Homeowners Association

November 29, 2009

To Whom It May Concern:
I am writing with regard to our positive experience with Phoenix Management Consultants.  Our Association in Redlands has been managed by Phoenix since May of this year and have benefited from their serivices.  We are a new community (less than 2 years old) and the Developer has recently left the Association. 

Phoenix has been very pro-active in getting our Board up and running as well as compliant to Davis-Sterling and Governing Documents.  I have learned much in the last six months and am impressed with the professionalism to getting our Association on the right track.

I strongly recommend this firm to any prospective client as I feel that they offer excellent service and expertise to making the daily operations of our community smooth and with ease.

Thank you for your time.

Greg Chance, Vice-President
Zeina Village HOA

January 6, 2010

In evaluating Phoenix's services to date, I would like to make the following comments.  

I am very pleased with the overall services Phoenix has provided to our Community, Upland Hills Estates HOA.  Mr. Mammen is a true professional in how he manages his company to our affairs.  He is very much on top of matters promptly and effectively.  He is very responsive to our needs in a timely manner.

The Phoenix staff, who I work with closely on matters, are very professional, courteous and always are there to get information when I am in need of it.  Phoenix has done an excellent job in getting our delienquencies collected in very good shape (almost non-existant!).  I know that the staff has had to put extra efforts into this to accomplish.

I am pleased with the accounting staff as well for their dedication to assure that our financial data is correct and I can access the financial information easily and in a timely manner.  The accounting system that Phoenix uses (Jenark) is a well-documented system with enough reports to provide any Association with information that they would need to manage successfully.  I am also pleased with the ability to create reports with the help of the Jenark staff from my personal requests.

Finally, I want to express that the offering of a "no-cost" dedicated web-site provided by Phoenix has been very valuable to our Community by providing important documents and information to our members. 

Our Board feels that this company works very closely with our Board Members via e-mail, phone contact and dealing with matters on-site to inform each other of concerning important Association matters.  This company resolves issues in a timely manner and I am happy to recommend them to any potential client in their search for a proactive property management company. 

Thank you for your time.

Sincerely,

Joseph Fatta, Treasurer
Upland Hills Estates Homeowners Association
joefatta@verizon.net

January 7, 2010

Mr. Mammen:

I am writing to you to express my appreciation and to give you and your management team a very well earned "thank you" for all of the positive things thus far for our Association by your firm since you accepted the responsibility of managing the Peartree at San Dimas HOA.  You and your management team's professional conduct and attention to detail have made dramatic improvements in the management, appearance and general maintenance of our Association.  With you and your staff's guidance, the efficency and procedures to various vendors that service our Association has greatly improved (which, by the way, has resulted in a fair amount of savings in monthly expenditures).  

As I had informed you, since 2001, this Community has had four (4) other management companies that we contracted with to handle our affairs over the last seven (7) years, however, those other management companies fell short of meeting the needs of our Association.  Please note that in my opinion, which is also shared by the fellow Board Members and Membership, we have received nothing but positive comments to services provided by Phoenix since your firm took over.  The rapid and logical responses from your office has been well received and is truly appreciated, especially when after-hours/emergency calls arise.

I can atest that I and my fellow Board Members look forward to working with your firm for years to come and thank you for the service you have provided to date.

With Deepest Regards, 

Ronald C. Deitch, President
Peartree at San Dimas HOA

January 13, 2010

I wanted to provide my appreciation and thanks to Phoenix Management for their services to our community in Lake Arrowhead. 

WIth our new Development and the building coming to a stand-still given the economy, our Developer filed BK and was gone like a ghost!  Luckily Phoenix was there to help us work through the differences with what we have been left with.  Our community, with 19 of the 41 properties (and only 8 current property owners) completed felt lost and hopeless that our investment was headed for disaster.  Phoenix stayed with us and helped guide our members to ensure our interests were kept first at hand. 

I am happy to state that we are moving forward with our project and getting matters within our community addressed.  The biggest thing I can say about this company is that they care about their clients and have the desire to push forward to make their association's better.  I am happy that they are here with us to help guide our association through this and positively recommend them to any prospective developement needing assistance. 

Yours Truly, 

Wendy Hughes, Board Member
Arrowhead Canyon Estates Association
wendyshughes@ymail.com

To Whom It May Concern:

Our Homeowners Association has been in the capable hands of Phoenix Managment Consultants for over a year.  During this time, Phoenix has helped us by:  Re-Evaluating our financial stituation and putting us in direct control of our bank accounts; Offering referrals to cost-effective vendors and monitoring the work they have been approved to perform.; Responding quickly to resolve owner and resident concerns and problems; And assuring we are in compliance with all laws and Civil Code requirements. 

Due to a lack of support from our previous management company, we were behind on planning and completing important maintenance projects throughout the Community.  WIth Phoenix's strong support, we were able to complete several of these projects over this past year and we have received many resident compliments on the improved look of our Community and the increased responsiveness to their individual concerns.

I want to express my appreciation for our Consultant, Christina Mammen.  Mrs. Mammen has provided consistent, professional managerial support and can be counted upon to look after our best interests for our Association.  Phoenix has saved our Association significant amounts of money by providing a better selection of vendors to participate in our bidding process and by finding an HOA knowledgeable agent to manage our Association's insurance master policy.  It is my pleasure to be able to highly recommend Phoenix Management Consultants.  In addition to their professional expertise, they are great folks to work with.

Carole Farmer, President
Azure Hills Homeowners Association
Grand Terrace, CA
 

February 15, 2010

I wanted to write some encouraging words towards our current management company, Phoenix Management, to their services to our Community in Diamond Bar. 

We have been with Phoenix for almost a year and have seen a dramatic difference in respect to services to what was provided by our prior management firm.  They have been very pro-active and also have offered focus to other solutions and cost savings that have assisted our community.

We wish to thank our consultant for her tireless efforts to get our community back on track.  Christina has been accessible (I could never get our previous agent on the phone!) to get issues resolved promptly (Thank You Christina!!).  

We also have received positive comments from members on working with the staff to get their problems resolved timely and this has helped the Association tremendously.  Phoenix's assitance and recommendations have been received well by the Board and we appreciate their hand's on assistance to resolve matters.

Given the last 8 months under their care, I can honestly attest that Phoenix has been a "blessing" to our community and recommend them to any potential association.

Thank you,

Jane Brently, Treasurer
Diamond Crest HOA
16358 Sunset Crossing
Diamond Bar, CA 91765

March 4, 2010

To Whom It May Concern:
Phoenix Management has been managing our Community of 70 parcels in the High Desert for the last two years.  They are in good standing with our HOA and exceed in assisting to our community needs.  They have customized their service to accommodate our unique community; administrative duties, site surveys, management of the community water system and ordering of the appropriate services in time of need.  In speaking for the Board, we have been very happy with their services to date. 

If you have any questions with regard to the comments above, please feel free to contact me directly. 

Thank you.

Chris Poulis, Vice President
Calico Lakes HOA
(909) 437-5517

March 25, 2010

To Whom It May Concern:

My name is Jerry Winant and have served as the President of the Vista Heights Estates Homeowners Association in Orange for the past 5 years.  During that time, I have worked with three different property management companies.  Without a doubt, our current management company, Phoenix Management and our property manager, is the most professional, responsive, responsible and caring to our needs out of all of the prior management companies and managers that I have worked with.

Our agent comes well prepared to our Association meetings and follows through with tasks we as a Board ask him to complete.  They have provided cost effective savings to our operating budget that have saved us thousands of dollars as well as have collected against past owed assessments that we had difficulty in resolving.  I highly recommend Phoenix Management  to any interested community in Southern California.

Sincerely,

Jerry Winant, President
Vista Heights Estates Homeowners Association
  

May 20, 2010

To Whom It May Concern:

I am writing to you with regard to my positive experience with our management company, Phoenix Management.  

We have been with Phoenix Mgmt for almost 7 months and must state that they have been of upmost professional and have guided our community in Ontario to better solutions to resolving various matters (be it roof leaks or landscape concerns, etc.).  We have not had such (in my experience on the Board) guidance from prior management firms in the past and I am please with their invovlement and performance to date.  

Further, I am pleased to announce that we have already collected $33K in back owed assessments within the last several months given such economic difficulty to allow our community to continue operations as well as better ensure consistent monthly payments to the Association's health.  We never collected on back owed assessments with prior attorney firms to my knowledge before!!

We are glad to have Phoenix as our Management representation to our community as they have already provided instant results to improvements.

Sincerely,

Sydney Ware, Treasurer
Bon View Square HOA
Ontario, CA 
warebusiness@aol.com

July 1, 2010

To Whom It May Concern:

I am writing to you with regard to the attributes and benefits of our current management company.  

We have had a wonderful experience with Phoenix since they started managing our business park over a year a go.  They are professional and provide results quickly to our requests.  They have assisted us with delinquencies as we have had many owners in delinquent status given the economy.  They have been successful in such collections to better the health of the Association.

Our Board would truly recommend this company to any prospective client in need of their services.

Thank you,

Caren Adams, Secretary
Cherry Avenue Business Park Owners Association
Fontana, CA
carenadams@allstate.com    

September 3, 2010

Dear Members:

My name is Bea Zimmerman and I am the Secretary of Stratford Estates in Redlands, CA. We have recently signed on with Phoenix within this last month and I have been very impressed with their responsiveness as well as care to the transition of our association.

I was of the opinion that it would be a difficult task to transfer to a new management firm, however, Phoenix has made this virtually effortless and have communicated (when we never received such communications before!!) with our members to alleviate any confusion. 

I look forward with our new found relationship with this management company to better our community. It is surely a "new start" for us and we are pleased with the results so far.

Sincerely,

Bea Zimmerman, Secretary
Stratford Estates Condominium Association
Redlands, CA.
 

September 29, 2010

Dear Board Members:

I am writing to my positive experience with Phoenix Management Consultants to date.

We have been with Phoenix for over 2 years and have been extremely happy with their services. I have been a Board Member for over 9 years and cannot tell you of all of the positive aspects that they have provided to our community. 

From offering a web-site to the all-inclusive monthly costs, we have not only brought the Association together with items involving the Association, we have also saved thousands in unnecessary administrative costs. 

We have also been happy with the agressive results from their collections department in retrieving back-owed assessments. Our prior management and attorney firm were not very helpful in this in prior years. To date, we have collected over $46,000 in dues that we never thought that we would see again!!

Also, their staff has been extremely helpful in matters and always responsive - Thank You!

I highly recommend this professional firm to any Homeowners Association in need of assistance to your community.

Thank you for your time.

Shannon Ferguson, Board Member
Tuscany Ranch Community Association
Corona, CA 92882 

Raymond Cheng, Secretary
Vantage Homeowners Association

February 4, 2011

To Whom It May Concern:

I wanted to write of my postive experience with my current management company as we have had issues in the past whereas we could not state as such!!  We joined Phoenix Mgmt. in January 2010 and have seen nothing but positive outcome from their hard-work and dedication to our association. The staff should really get the cudos to this as Shelly and Anne have been there each time I have called to answer my questions.  

I am also happy to state that they have promptly addressed the delinquency issues within our community with positive results. We have been able to recoup funds from owners not even living within the association to better our financial health. This has weighed on myself personally as we have a high collections rate and Phoenix has been there every step of the way to make sure that matters are being are being addressed to resolution. 

Thank you Phoenix as I was once a "negative" person towards association's and management companies and you have made me a true believer in your services.  

Sincerely,

Janice Holcomb
Antigua Condo Owners Association 
Corona, CA 92882

April 14, 2011

Prospecitve Board Members:

My name is Karen Fricke and I am the Board President of Montclair Townhomes Homeowners Association. I am writing to you with my positive experience involving Phoenix Management to date. Our association has been with Phoenix since May of 2008 and have seen that this company does work for you!! 

In saying this, when we came over to Phoenix, we had dreadful financials and owed vendors for their services (some n a period of 6 months outstanding!!). Phoenix was able to get ahold of this problem and really recoup our oustanding funds (up to $90K when we were at $6K) to address issues within the association.  

The Board is happy to announce that over this time, we have replaced the irrigation controller to "smart controllers", replaced damaged fencing to 1/3 of the communtiy and have recently completed repairs/replacement of damaged asphalt (which was a major expense).  I finally feel like we are growing like a COMMUNITY again.

Thank you Phoenix for your efforts as I know it goes unnoticed most of the time....Please know this, that you are an asset to the Montclair Townhomes Association.

Sincerely.

Karen Fricke, President
Montclair Townhomes HOA
Montclair, CA.

Sylvanna Fraga, Treasurer
Stonewood Park Homeowners Association 
555 South Azusa Avenue; Unit 42
Azusa, CA 91702
www.sylvannafraga.com

M. Russell, Secretary
Monarch Manor HOA
Fullerton, CA

September 4, 2011

Dear Board Members:

I am writing to you with regard to our positive contact with our new management company, Phoenix Management. We are a newer Association as the developer recently departed in December of last year. We joined Phoenix in July and have already received positive results. 

Given that the Board elected were very "green" in respect to how an Association is run, we were frustrated with our prior management firm to not getting matters taken care of and finally made the decision to switch...I can honestly say THIS WAS THE BEST DECISION WE EVER MADE!!!   

Phoenix jumped in and within a month had all matters under control.  The Board was kept abreast to issues as they developed (and there were a lot of issues) and felt more at ease with them at the healm to control the circumstances. 

We had members who had not been responded to for months, vendors who did not receive the Board's direction to complete projects and we were suspended with the Secretary of State "non-profit" status that Phoenix fixed as the Board was trying to get prior management to correct for several months. 

Needless to say, we whole-heartedly recommend Phoenix Management to any potential client to oversee their affairs as they offer prompt and effective solutions to matters so that they are resolved. Further, I appreciate the direct contact I have with them versus dealing with "voicemail" from our prior manager.  Please feel free to contact me directly if you have any questions. 

Thank you for your time.

Alicia Smith, Treasurer
Amador at Route 66 Community Association
smith.alicia57@gmail.com

Feb 6, 2012

When looking for a management company what are your association’s priorities? I’m guessing you want to deal with people who are professional, knowledgeable, experienced, customer service oriented, responsive in a timely manner, reliable and trustworthy. Phoenix Management Consultants(PMC) delivers on all of those qualities, and for those reasons I would recommend them to other associations looking for a quality management company.

I’ve worked with Steve Mammen, the owner of PMC, for the last few years and am very pleased with the management he and his staff have provided our homeowner’s association. His experience and knowledge of the unique laws that apply to our condominium community have been of utmost importance as we navigate our way as a volunteer board of directors.

He has stepped in more than once to diffuse difficult situations that can occur between homeowners and has dealt with complaints and frustrations in a calm, efficient, effective manner. We value his opinions when tackling tough issues and appreciate his guidance.

As a board member I feel confident in our decisions because we have Steve and his company behind us as we govern our association on behalf of all the homeowners in our community.

Cheryl Jensen, Secretary                                                                                                                                                                
The Pines HOA, Fullerton

March, 10, 2012

To Whom It May Concern:

My name is Larry Sayeg and I am the President of Park East Estates (II) in Chino, California. We are a tract-home association consisting of 150 units that have been with Phoenix Management since December of 2011. We are very pleased with results from what this management company has provided in services as they have been responsive to our needs and requests when they come up from time to time. Their staff is also great in getting back to matters for quick resolution when such arises as well.

We are happy to have them assist our community and look forward to working with them for years to come. Thank you.

Larry Sayeg, President

Park East Estates (II) Association

May 3, 2012

Prospective Board Members,

I am writing at the request of our current management agent, Phoenix Management, to our interaction and services they provide.

Our Association has been with Phoenix for over two years and we have received nothing but interactive and responsive results from their firm. Our Association went through construction defect given we are a smaller community consisting of 24 units and have had the fortune of their guidance to help us see through this. We are in the final stages of this matter and looking at a handsome settlement to what the developer left us with.

Gina is great to work with and an incredible asset to ourCommunity so she must be recognized as well to her efforts!!

It goes without saying that if you are looking for acompany that will watch out for your best interests and protect your investment,Phoenix Management far exceeds such demands and I am happy we found them!!

Please feel free to contact me directly if you have any further questions.

Sincerely,

Matthew Flores, President

Zeina Village Homeowners Association

Redlands, CA.

mjecorp@gmail.com

September 2012

To Whom It May Concern:

I writing to you with regard to the positive experiences we have received to date from our management agent. We were pleasantly surprised to the attributes that this firm offered our Association as well as pro-active nature to the Board’s concerns that lead to our departure of our prior company to assist with matters.

What I like best about our agent is that she comes prepared with all issues we have requested, however, the follow-through is superb each month given her providing monthly action lists to matters. Further, she is very personable and accommodating to our needs which is much appreciated. I not only feel that I have a consultant working with us, rather, a person who is a ‘friend’ to look after our interests to steer our Association in the right path. 

I, as well as the other Board Members, would strongly recommend this company to assist you in your needs for a qualified and caring for your community’s interests.

Thank you for your time.

Sincerely,

Kirstie Townes

Citrus Collection HOA

Redlands, CA

November 12, 2012

I have been asked to write of my experiences with our PM Company given our interaction with them since April of 2010. 

We have had a positive experience given such interaction from the start of our relationship with this firm. I have been a manager of a high-profile advertising firm for over 30 years and have ‘high expectations’ for my overall investment to my property.  Each time I have requested matters to be resolved, it was met with swift and thorough completion to matters. I can say I am impressed with their dedication to such efforts – and that is a lot to say coming from ME!!!

We are a smaller community in Alta Loma and I like the fact that Phoenix has been able to provide a custom-made palette to our needs given we are a typical to most Association’s out there. We have also seen cost savings in the efforts of collection and expenses over the last few years that have bettered our reserve balance overall.

All in all, I normally do not give out praise unless it is due...Phoenix Management is a wonderful firm to work with and they really do what they say they do!! I would highly recommend them to any prospective client in need of services.  

Thank you.

Judi McGee, “Acting President”/Vice-President
 Alta Loma Gardens Association