You may ask...What is the difference with Phoenix Management Consultants versus the next management company? We can tell you that each management firm has differences to how they operate and provide service to their Communities, however, Phoenix stresses several points that we find lack in this industry to better your Association and, more importantly, your investment:
Dedicated Web-Site - We offer each client a dedicated web-site to better interaction with members of your Community. We offer the site at no cost to the Association. We find that by offering this portal of communication to each member that it enhances the involvement to matters within the Association.
With your dedicated web-site, you have the ability to create the site to the needs of your Community as well as:
Make secured SSL encrypted assessment payments on-line.
Review personal account ledgers/activity.
Request assistance on matters with any department (Accounting, Customer Service, Managerial, etc.).
Review important Association documents on-line (Governing documents, newsletters, etc.).
Download documents for use (architectural applications, clubhouse reservations, etc.).
Review current news articles to items that happen within your Community.
There are so many more attributes that come with the dedicated web-site that not one of our client's sites is the same.
Dedicated Customer Service Department - We have established a separate Customer Service Department to handle the day-to-day operations of your Community. We find this attribute beneficial given the fact that many calls that come into our office can be assisted with one phone call to expedite the concern placed. More importantly, it is imperative that matters are documented (generated work-order requests) and carried out so that we have a "checks and balances" in place to ensure that concerns are properly taken care of. With our dedicated Customer Service Department we feel that we provide additional assistance to our members to better their living within their own Community.
Dedicated Collections Department - Given the last two years of economic down-turn, it is imperative that the assessment collection of your Community is paramount to attention. We provide a dedicated Collections Department that solely focus on collection of assessments and escrow transactions. The "life-blood" of your Community is the collection of monthly assessments consistently and aggressively to ensure success and protection of your Community's interests. We are proud to announce that our Collection's Team have collected over $270,000.00 for all of our clients within the last three (3) years given such a difficult economic climate as of late.
Monthly Newsletters - We provide monthly newsletters for all clients to keep members in tune to the matters happening within the Association. This has been beneficial for large or small Associations to announce important projects within the Community to placing social event announcements. Each monthly publication is placed within your monthly billing statement (at no cost to the Association) to better help this effort of communication.
All "Inclusive" Contract - Many management companies will offer you a quote for "basic" services to manage your Community. What you don't know is that behind your "basic" service are many administrative costs not necessarily disclosed to you. WIth this said, We offer you an all-inclusive contract for services rendered so that you know what you get from your management company each month.
As a manager for many years, I found it frustrating to present checks for services rendered when Board Members question fees not disclosed or, to be bluntly honest...absurd (hourly e-mail rates???). We find that we can provide economic costs to service your Community while to better your investment and overall aesthetic of your Association.
Quality Customer Service - 95% of what we do IS customer service! It is our dedication to this that shows the difference versus other firms. The difference is that it is our goal to "go above and beyond your expectations". The bottom line is that if you receive bad service from any trade there is a likelihood that you won't be calling that service again! It is imperative that we provide superior customer service to each member to assist you to better your Community overall.
In closing, I believe the KEY word here is DEDICATION when it comes to our managment service. It is our duty as your Managing Agent to serve as a good steward towards your Community and overall investment. We understand that choosing a new management firm for your Association's needs and it is not an easy decision to make. We hope that the above points make Your decision easier in your selection. Let US show you what Phoenix can do to better your Community....Thank you.
